Shipping policy

# Shipping Policy

Thanks for supporting Stix Baseball. Please read through the details below so you know exactly what to expect once your order is placed.

## Processing and Delivery Time

All orders ship within **2 to 3 weeks from the date the order is placed**. This window covers production, quality checks, packing, and handoff to the carrier. Once your package leaves our facility, standard transit time is typically an additional 2 to 7 business days depending on your location.

The 2 to 3 week window is a production window, not a shipping speed. Selecting a faster shipping method at checkout upgrades the carrier transit time only. It does not move your order ahead in the production queue.

## Order Confirmation and Tracking

You will receive an order confirmation email immediately after checkout. This confirms we received your order, not that it has shipped.

When your order ships, you will receive a second email with a tracking number. Tracking can take 24 to 48 hours to show movement after the label is created. If tracking has not updated after 48 hours, the package is most likely still in the carrier's system and will begin scanning shortly.

Please check your spam and promotions folders before reaching out about a missing confirmation or tracking email.

## Presale and Limited Release Items

Some drops are produced in limited runs or offered as presale. If your order contains a presale item, the shipping window listed on that product page takes priority over the standard 2 to 3 week window.

If your order contains both in-stock and presale items, the entire order ships together once all items are ready. If you need the in-stock items sooner, place a separate order.

## Shipping Rates and Methods

Shipping rates are calculated at checkout based on your address, package weight, and the method you select. All rates are shown before you pay. We ship through USPS and UPS depending on package size and destination.

## Shipping Addresses

Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you catch an address error, email us right away. We can update an address only if the order has not entered production or been labeled. Once a label is created, the address cannot be changed.

Orders returned to us due to an incorrect address, a failed delivery attempt, or an unclaimed package can be reshipped once the customer covers a new shipping charge.

## Lost, Stolen, or Damaged Packages

Once a package is scanned in by the carrier, it is in their possession and out of our control.

If tracking shows delivered but you do not have the package, check with neighbors, your building office, and any household members first. Carriers occasionally mark packages delivered a day early. If it has not shown up after 48 hours, file a claim with the carrier and email us so we can help you follow up.

If your item arrives damaged, email us within 7 days of delivery with photos of the item and the packaging. We will make it right.

## International Orders

International orders may be subject to customs duties, import taxes, and brokerage fees charged by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

International transit times vary and can be delayed by customs processing beyond our control. We cannot mark packages as gifts or declare a lower value.

## Delays Outside Our Control

Weather events, carrier backlogs, holiday volume, and supplier delays can push timelines. If something affects your order, we will let you know by email as soon as we know. We are a small brand and we would rather over communicate than leave you guessing.

## Order Changes and Cancellations

Requests to change a size or cancel an order must be sent within 24 hours of purchase. After that, orders are locked into production and cannot be changed.

## Contact

Questions about your order? Email us with your order number in the subject line. We answer every message and typically respond within 1 to 2 business days.